You call, we ask what the door is doing - won't open, opens crooked, makes a grinding sound, opener runs but the door doesn't move - and we give you a time window and a rough idea of cost based on that.
When the truck gets there, whether that's a 2-mile run to Five Points or Watertown or a longer haul out to White Springs or Fort White, the first ten minutes are inspection: springs, cables, rollers, track alignment, opener gears. We tell you what we find before we touch anything that costs money.
If it's a straightforward spring or roller job, we usually finish it that same visit. If the door itself is old enough - and plenty of these houses have doors original to a 1970s or 80s build - sometimes the honest answer is that a full replacement costs less over five years than patching a door that's going to keep failing. We'll say that out loud if it's true, even though a repair is the easier sale.
One limit worth knowing: if a part isn't something we carry on the truck, there can be a short wait on ordering it, especially for an older or oddball door size.